All purchases made at shop.offgridtrailers.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
If you’d like to make a return, email us at firstname.lastname@example.org for return instructions.
If the reason for return is not a result of a Off Grid Trailers' error, shipping costs, if any, will be incurred by the purchaser.
If the returned products are not in new, re-sellable condition, a repackaging, restocking, and/or damaged goods fee of minimum 20% of the product value may be deducted from the refund. We strongly urge you to repackage the products with care. If you need advice on how to pack the gear or need additional packaging materials, contact us. Off Grid Trailers can reserve the right to return any unacceptable products back to the sender. It generally takes 3-10 days after the package arrives at our warehouse for your return to be processed and credit to be issued to your card. As soon as the return is processed, you will get an email confirmation.If you'd like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.